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| How do I get started with my FLAVIA FUSION drinks station? |
| My FLAVIA FUSION drinks station is not working. What should I do? |
| I have just bought my FLAVIA SB100 drinks station and have some questions? |
| What are the dimensions of the machines? |
| How quickly can I get a cup of FLAVIA tea or coffee? |
| How long is the warranty on my FLAVIA drinks station? |
| Does the FLAVIA system require a lot of maintenance? |
| How quickly does the FLAVIA FUSION heat up? |
| Will my FLAVIA machine burn out if it runs dry? |
| If my FLAVIA Creation 400 drinks station is unplumbed, how many drinks will it make before it needs to be refilled? |
| How many drinks does the FLAVIA FUSION drinks station make before it needs to be refilled? |
| How often does my FLAVIA machine need servicing? |
| I can see that my machine needs to be de-scaled. What should I do? |
| I can see that the carbon-activated filter in my SB100 needs to be changed. What should I do? |
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| Q. |
How do I get started with my FLAVIA FUSION drinks station? |
| A. |
This easy six-step guide will help you. Click here to view. |
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| Q. |
My FLAVIA FUSION drinks station is not working. What should I do? |
| A. |
During transit the Float Switch Assembly and Float Stopper may come loose inside the water reservoir. It can easily be slotted back in to place. Click here to see a detailed diagram.
Alternatively, there is a trouble-shooting section in our User Guide which is available online. Click here to view.
If you are still unable to get going, please get in touch with our Customer Service Team using the Contact the FLAVIA Team form. |
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| Q. |
I have just bought my FLAVIA SB100 drinks station and have some questions? |
| A. |
How do I install my SB100? Click here.
My SB100 needs to be de-scaled. What should I do? Click here.
My SB100 is not working properly. What should I do? Click here.
For the full SB100 User Guide please click here.
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| Q. |
What are the dimensions of the machines? |
| A. |
FLAVIA FUSION drinks station: Click here.
SB100 for offices with less than 25 people: Click here.
Creation 400 for larger offices of more than 25 people: Click here.
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| Q. |
How quickly can I get a cup of FLAVIA tea or coffee? |
| A. |
In less than 30 seconds. |
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| Q. |
How long is the warranty on my FLAVIA drinks station? |
| A. |
The FLAVIA FUSION and the SB100 come with a one-year warranty which covers mechanical and electrical breakdown, excluding build-up of limescale. |
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| Q. |
Does the FLAVIA system require a lot of maintenance? |
| A. |
No. The state-of-the-art FLAVIA system, an innovation of Mars, Incorporated, is engineered for ease of use and unmatched reliability. With the self-contained Filterpack, there are no grounds to measure, filters to discard, or coffee pots to empty and clean, eliminating daily maintenance. This is different from most other one-cup systems. |
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| Q. |
How quickly does the FLAVIA FUSION heat up? |
| A. |
90 seconds. |
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| Q. |
Will my FLAVIA machine burn out if it runs dry? |
| A. |
No. |
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| Q. |
If my FLAVIA Creation 400 drinks station is unplumbed, how many drinks will it make before it needs to be refilled? |
| A. |
About 18 drinks. |
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| Q. |
How many drinks does the FLAVIA FUSION drinks station make before it needs to be refilled? |
| A. |
The tank holds just under 1.5 litres of water. This should make at least 6 FLAVIA drinks on volume setting 5. |
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| Q. |
How often does my FLAVIA machine need servicing? |
| A. |
FLAVIA systems are some of the most reliable beverage machines available. Regular descaling will prolong the life of your appliance and will ensure optimal brewing performance for the life of your brewer. If the machine is used twice per day on average, the appliance must be descaled at least once every 3 months |
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| Q. |
I can see that my machine needs to be de-scaled. What should I do? |
| A. |
Simply follow the de-scale instructions for the FLAVIA FUSION drinks station by clicking here to view. For de-scaling instructions for the FLAVIA SB100, please contact Customer Service at Number to be confirmed depending on how SB100 technical calls are to be managed. The SB100 de-scaling kit is available in the Accessories section of this web site. |
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| Q. |
I can see that the carbon-activated filter in my SB100 needs to be changed. What should I do? |
| A. |
If you need assistance in changing your carbon-activated filter, contact our Technical Support staff at 0800 051 6733 (as above). The carbon-activated filter is available in the Accessories section. | |
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| How do I change my personal details? |
| How can I see the history of my orders? |
| Will my personal details be secure? |
| How can I stop unwanted promotional e-mails? |
| What do I've do if I lost my password? |
| How do I cancel my account? |
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| Q. |
How do I change my personal details? |
| A. |
Log on to myflavia.com. Click on My Account on the home page and then simply change your information. Click Update to confirm your changes. |
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| Q. |
How can I see the history of my orders? |
| A. |
Log on to myflavia.com. Click on My Account on the home page and then select Order History. |
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| Q. |
Will my personal details be secure? |
| A. |
Your personal details are available only through Sign In with your own unique e-mail address and password. Should you lose details of your Sign In, we will only send details to the e-mail address provided in your details.
We take the security of your personal information very seriously. We have partnered with CyberSource, a global specialist in online data, to ensure that you can have confidence in the security of your information.
As an added level of security, the My Account section of your Sign In does not hold your credit card details. |
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| Q. |
How can I stop unwanted promotional e-mails? |
| A. |
Log in to the home page. Go to My Account and uncheck the 'opt-in to myflavia.com promotional e-mails' box at the bottom of the page. |
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| Q. |
What do I do if I've lost my password? |
| A. |
Select Sign In/Register from the home page and then click on the link 'Lost your password.' By filling in a Security Question and Answer that you provided at registration, you will be able to register a new password. Please contact our Customer Service Team if you experience difficulty or do not have your Security Question and Answer. |
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| Q. |
How do I cancel my account? |
| A. |
Please use our Contact the FLAVIA Team form should you wish to cancel your account. |
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| How long will my drinks stay fresh? |
| Are iced drinks available? |
| Are espresso and cappuccino available? |
| Can I use drink products from other companies in my FLAVIA drinks station? |
| How hot are the drinks? |
| What new products will you have? |
| Where can I find nutritional information? |
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| Q. |
How long will my drinks stay fresh? |
| A. |
The FLAVIA Filterpack is hermetically sealed from light and air to provide freshness in every drink. Each Filterpack has a suggested "Use By" date on it. |
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| Q. |
Are iced drinks available? |
| A. |
Yes. All drinks can be iced by using the espresso button to brew your favourite FLAVIA drink (beverage) into a full cup of ice. |
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| Q. |
Are espresso and cappuccino available? |
| A. |
Yes. You can use the FLAVIA FUSION or Creation 400 drinks station and any of the FLAVIA coffees to brew espresso-style, including decaf. Choose our wonderful Creamy Topping for a frothy cappuccino. |
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| Q. |
Can I use drink products from other companies in my FLAVIA drinks station? |
| A. |
No. Your drinks station was designed to accept FLAVIA Filterpacks only. |
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| Q. |
How hot are the drinks? |
| A. |
82° - 88° C (180° - 190° F) |
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| Q. |
What new products will you have? |
| A. |
We are constantly developing new products in response to customer demand. If you have any suggestions for new products, we would love to hear them. Please send your suggestions via our customer feedback section. |
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| Q. |
Where can I find nutritional information? |
| A. |
A link to Nutritional Facts can be found on the Drinks Menu. You can also click here to view. |
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| How much do I have to order? |
| I have a query about my order, what should I do? |
| How do I cancel my order? |
| How quickly will I receive my order? |
| What are your shipping charges? |
| Where are FLAVIA products available? |
| Can you deliver outside the UK and USA? |
| Where can I buy the FLAVIA Creation 400 drinks station? |
| How do I return products? |
| If I need to return my machine, how should it be packaged? |
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| Q. |
How much do I have to order? |
| A. |
You can order any amount you like from myflavia.com. Delivery charges may vary according to the value or size or your order. |
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| Q. |
I have a query about my order, what should I do? |
| A. |
You may find that the Order History section of My Account provides this information. Alternatively, you can use the Contact the FLAVIA Team form to get in touch with our Customer Service Team, who will be pleased to help; or you can telephone us at 0800 051 6733. |
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| Q. |
How do I cancel my order? |
| A. |
We offer a full satisfaction guarantee. You can cancel your order online by contacting our Customer Service team using the Contact the FLAVIA Team form or you can telephone us at 0800 051 6733. After delivery, we will refund the value of the goods returned to us. |
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| Q. |
How quickly will I receive my order? |
| A. |
Your order will be shipped within 1 to 2 business days of order confirmation and will be delivered to the address specified. Please allow 2-4 business days in total. |
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| Q. |
What are your shipping charges? |
| A. |
For our shipping charges please click here. |
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| Q. |
Where are FLAVIA products available? |
| A. |
Currently, FLAVIA products are sold in the United States, Canada, the United Kingdom, France, Germany and Japan, and other countries in Europe. |
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| Q. |
Can you deliver outside the UK and USA? |
| A. |
FLAVIA SB100 and Creation 400 Office Systems and drinks are available in many European countries, and in Japan. You can purchase our products online from our country specific web sites in the USA, UK and Japan. Each country specific site only delivers orders within that country's borders. |
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| Q. |
Where can I buy the FLAVIA Creation 400 drinks station? |
| A. |
The FLAVIA Creation 400 is available for off-line purchase in the United Kingdom, United States and Japan. Simply use our Contact the FLAVIA Team form and we will get in touch with you immediately to arrange a no-obligation demonstration in your office. |
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| Q. |
How do I return products? |
| A. |
Please call our Customer Service Department at 0800 051 6733 Explain the reason for the return and you will be given a return authorization number that should be displayed on the outside of the box. We regret that we cannot accept returns on any food product that has been used or opened. This includes coffee, tea, Choco and any other consumables. |
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| Q. |
If I need to return my machine, how should it be packaged? |
| A. |
Call for a return authorization first. All water should be drained from the machine before packaging. If possible, please retain original packaging for return use. Otherwise, wrap it in a polythene liner and place in a cardboard carton at least 2" (50cm) larger all around the drinks station. Pack all around the drinks station with suitable filling material such as polystyrene pieces. FLAVIA FUSION and SB100 drinks stations can be returned within the 14-day, money-back guarantee period. The customer pays the freight to return the drinks station to our warehouse. |
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| If I'm unhappy about the service I receive, what should I do? |
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| Q. |
If I'm unhappy about the service I receive, what should I do? station? |
| A. |
We offer a complete satisfaction guarantee. If you are experiencing an issue regarding the level of service offered to you, please let us know of the problem by using our Contact the FLAVIA Team form. We will do our best to immediately resolve the issue and inform you of the outcome. |
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| Will I be charged VAT? |
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| Q. |
Will I be charged VAT? |
| A. |
VAT is calculated automatically and is itemised on your order confirmation sheet. VAT is not applicable on drinks. |
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