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At FLAVIA, we're always eager to answer questions about our drinks stations. If you have a question that is not answered here, please use our Contact the FLAVIA Team form for a prompt reply from our Customer Service Team.
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| You'll need Adobe Acrobat (PDF) to view these documents. Click here to get the software download. Be aware that attachments in this section can take up to two minutes to download. |
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How do I get started with my FLAVIA FUSION drinks station? |
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This easy six-step guide will help you. Click here to view. |
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My FLAVIA FUSION drinks station is not working. What should I do? |
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During transit the Float Switch Assembly and Float Stopper may come loose inside the water reservoir. It can easily be slotted back in to place. Click here to see a detailed diagram.
Alternatively, there is a trouble-shooting section in our User Guide which is available online. Click here to view.
If you are still unable to get going, please get in touch with our Customer Service Team using the Contact the FLAVIA Team form.
I have just bought my FLAVIA SB100 drinks station and have some questions?
How do I install my SB100? Click here.
My SB100 needs to be de-scaled. What should I do? Click here.
My SB100 is not working properly. What should I do? Click here.
For the full SB100 User Guide please click here. |
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What are the dimensions of the machines? |
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FLAVIA FUSION drinks station: Click here.
SB100 for offices with less than 25 people: Click here.
S350 for larger offices of more than 25 people: Click here. |
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How quickly can I get a cup of FLAVIA tea or coffee? |
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In less than 30 seconds. |
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How long is the warranty on my FLAVIA drinks station? |
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The FLAVIA FUSION and the SB100 come with a one-year warranty which covers mechanical and electrical breakdown, excluding build-up of limescale. |
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Does the FLAVIA system require a lot of maintenance? |
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No. The state-of-the-art FLAVIA system, an innovation of Mars, Incorporated, is engineered for ease of use and unmatched reliability. With the self-contained Filterpack, there are no grounds to measure, filters to discard, or coffee pots to empty and clean, eliminating daily maintenance. This is different from most other one-cup systems. |
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How quickly does the FLAVIA FUSION heat up? |
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Four minutes. |
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Will my FLAVIA machine burn out if it runs dry? |
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No. |
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If my FLAVIA S350 drinks station is unplumbed, how many drinks will it make before it needs to be refilled? |
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At least 25 drinks. |
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How many drinks does the FLAVIA FUSION drinks station make before it needs to be refilled? |
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The tank holds just under 0.4 gallons of water. This should make at least 6 FLAVIA beverages on volume setting '4'. |
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How often does my FLAVIA machine need servicing? |
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FLAVIA systems are some of the most reliable beverage machines available. We recommend a de-scaling routine every six months and changing the carbon-activated filter regularly to keep your machine in tip-top condition. |
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I can see that my machine needs to be de-scaled. What should I do? |
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Simply follow the de-scale instructions for the FLAVIA FUSION drinks station by clicking here to view. For de-scaling instructions for the FLAVIA SB100, please contact Customer Service at (888) 693 5284. The SB100 de-scaling kit is available in the Accessories section of this web site. |
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I can see that the carbon-activated filter in my SB100 needs to be changed. What should I do? |
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If you need assistance in changing your carbon-activated filter, contact our Technical Support staff at 1-888-693-5284. The carbon-activated filter is available in the Accessories section. |
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How do I change my personal details? |
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Log on to myflavia.com. Click on My Account on the home page and then simply change your information. Click Update to confirm your changes. |
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How can I see the history of my orders? |
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Log on to myflavia.com. Click on My Account on the home page and then select Order History. |
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Will my personal details be secure? |
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Your personal details are available only through Sign In with your own unique e-mail address and password. Should you lose details of your Sign In, we will only send details to the e-mail address provided in your details.
We take the security of your personal information very seriously. We have partnered with CyberSource, a global specialist in online data, to ensure that you can have confidence in the security of your information.
As an added level of security, the My Account section of your Sign In does not hold your credit card details, and we ask that you re-enter your credit card details every time you place an order with us. |
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How can I stop unwanted promotional e-mails? |
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Log in to the home page. Go to My Account and uncheck the ‘opt-in to myflavia.com promotional e-mails’ box at the bottom of the page. |
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What do I do if I lost my password? |
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Select Sign In/Register from the home page and then click on the link ‘Lost your password.’ You will then be able to register a new password. We do require a match between your e-mail and the e-mail address you supplied when you registered with myflavia.com. Please use our Contact the FLAVIA Team form if you experience any difficulty with this. |
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How do I cancel my account? |
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Please use ourContact the FLAVIA Team form should you wish to cancel your account. |
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How much do I have to order? |
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You can order any amount you like from myflavia.com. Delivery charges may vary according to the value or size or your order. |
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I have a query about my order, what should I do? |
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You may find that the Order History section of My Account provides this information. Alternatively, you can use the Contact the FLAVIA Team form to get in touch with our Customer Service Team, who will be pleased to help; or you can telephone us at 1-888-MY-FLAVIA. |
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How do I cancel my order? |
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We offer a full satisfaction guarantee. You can cancel your order online by contacting our Customer Service team using the Contact the FLAVIA Team form. After delivery, we will refund the value of the goods returned to us. |
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How can I purchase FLAVIA-branded gifts like mugs, shirts and golf balls? |
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Visit our online merchandise catalog at http://flavia.brandmerch.com. |
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How quickly will I receive my order? |
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Your order will be shipped within 2 to 3 business days of order confirmation and will be delivered to the address specified. Please allow 7-10 business days in total.
FLAVIA FUSION drinks station: Allow 4 business days for delivery. |
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What are your shipping charges? |
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For our shipping charges please click here. |
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Where are FLAVIA products available? |
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Currently, FLAVIA products are sold in the United States, Canada, the United Kingdom, France, Germany and Japan, and other countries in Europe. However the FLAVIA FUSION drink station is only available in the United States and is only approved for home use. |
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Can you deliver outside the UK and USA? |
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The FLAVIA SB100 and S350 Office Systems and drinks are available in many European countries, and in Japan. You can purchase our products online from our country specific web sites in the USA, UK and Japan. Each country specific site only delivers orders within that country's borders. |
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Where can I buy the FLAVIA S350 drinks station? |
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The FLAVIA S350 is available for off-line purchase in the United States, United Kingdom and Japan. Simply use our Contact the FLAVIA Team form and we will get in touch with you immediately to arrange a no-obligation demonstration in your office. |
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Q. How do I return products?
A. Please call our Customer Service Department at (888) 693-5284. Explain the reason for
the return and you will be given a return authorization number that should be displayed on
the outside of the box. We regret that we cannot accept returns on any food product that
has been used or opened. This includes coffee, tea, Choco and any other consumables.
Q. If I need to return my machine, how should it be packaged?
A. Call for a return authorization first. All water should be drained from the machine before
packaging. If possible, please retain original packaging for return use. Otherwise, wrap
it in a polythene liner and place in a cardboard carton at least 2” (50cm) larger all around
the drinks station. Pack all around the drinks station with suitable filling material such as
polystyrene pieces. FLAVIA FUSION and SB100 drinks stations can be returned within
the 30-day, money-back guarantee period. The customer pays the freight to return the
drinks station to our warehouse.
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Where can I find out more about KLIX? |
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The KLIX system is available in Europe. You can visit our KLIX Web site at www.KLIX.com, and contact our KLIX Customer Service Team from there. |
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How do I request brochures? |
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Use our Contact the FLAVIA Team form to request a brochure. |
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If I’m unhappy about the service I receive, what should I do? |
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We offer a complete satisfaction guarantee. If you are experiencing an issue regarding the level of service offered to you, please let us know of the problem by using our Contact the FLAVIA Team form. We will do our best to immediately resolve the issue and inform you of the outcome. |
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What do I do if I’ve lost my password? |
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Select Sign In/Register from the home page and then click on the link ‘Lost your password.’ You will then be able to register a new password. We do require a match between your e-mail and the e-mail address you supplied when you registered with myflavia.com. Please use our Contact the FLAVIA Team form if you experience any difficulty with this. |
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My Sign In doesn’t work, what should I do? |
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Contact us with your e-mail address using the ‘Lost Your Password’ function on the Sign In screen. You will then be able to register a new password. Alternatively, contact our Customer Service Team using the Contact the FLAVIA Team form. |
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How do I log off? |
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When you leave www.myflavia.com and close your browser window, you will automatically log off. |
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Will I pay tax or VAT? |
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Sales tax is calculated automatically and is itemized on your order confirmation sheet. |
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