| Q. |
What happened to the old "Refer A Friend/Office" program? |
| A. |
We have decided to update our Refer-A-Friend and Refer-An-Office programs by launching our Tell-A-Friend program. We believe the best way to let people know about the exciting FLAVIA drink offerings is for loyal users (like you!) to help us spread the word. The first Tell-A-Friend program ran from March 25 – June 30, 2008. A winner for the Trip to the Atlantis Resort will be announced on or about July 15, 2008. We have plans to run another Tell-A-Friend sweepstakes in 2008. Please check myflavia.com to see details on the new Tell-A-Friend sweepstakes. |
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| Q. |
Why have the prices of the drinks changed? |
| A. |
In the last year, the costs of transportation, energy, fuel and raw materials have increased to record levels. Premium quality green Arabica coffee beans have, increased by over 40% to their highest level in 10 years. The overall raw material increases we are experiencing in our current environment have necessitated an increase in the prices of our beverages.
We are always very mindful of our pricing and we have not had an overall price increase since August 2004. We thank you for your loyalty and ongoing support to the FLAVIA brand and Mars Drinks. |
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| Q. |
How do I change my personal
details? |
| A. |
Log on
to myflavia.com. Click on My Account on the home page and
then simply change your information. Click Update to confirm your changes. |
| |
|
| Q. |
How can I see the history of my
orders? |
| A. |
Log on
to myflavia.com. Click on My Account on the home page and
then select Order History. |
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|
| Q. |
Will my personal details be secure? |
| A. |
Your
personal details are available only through Sign In with your own unique e-mail
address and password. Should you lose details of your Sign In, we will only
send details to the e-mail address provided in your details.
We take the security of your personal information very seriously. We have
partnered with CyberSource, a global specialist in online data, to ensure that
you can have confidence in the security of your information.
As an added level of security, the My Account section of your Sign In does not
hold your credit card details, and we ask that you re-enter your credit card
details every time you place an order with us.
|
| |
|
| Q. |
How can I stop unwanted promotional e-mails? |
| A. |
Log in
to the home page. Go to My Account and uncheck the ‘opt-in
to myflavia.com promotional e-mails’ box at the bottom of the page. |
| |
|
| Q. |
What do I do if I lost my password? |
| A. |
Select
Sign In/Register from the home page and then click on the link ‘Lost your
password.’ You will then be able to register a new password. We do require a
match between your e-mail and the e-mail address you supplied when you
registered with myflavia.com.
Please use our Contact the FLAVIA Team form if
you experience any difficulty with this. |
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|
| Q. |
How do I cancel my account? |
| A. |
Please
use our Contact the FLAVIA Team form
should you wish to cancel your account. |