| Q. |
Why have the prices of the drinks changed? |
| A. |
In the last year, the costs of transportation, energy, fuel and raw materials have increased to record levels. Premium quality green Arabica coffee beans have, increased by over 40% to their highest level in 10 years. The overall raw material increases we are experiencing in our current environment have necessitated an increase in the prices of our beverages.
We are always very mindful of our pricing and we have not had an overall price increase since August 2004. We thank you for your loyalty and ongoing support to the FLAVIA brand and Mars Drinks. |
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| Q. |
How much do I have to order? |
| A. |
You can
order any amount you like from
myflavia.com. Delivery charges may vary according
to the value or size or your order. |
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| Q. |
I have a query about my order, what
should I do? |
| A. |
You may
find that the Order History section of
My Account provides this information.
Alternatively, you can use the Contact the FLAVIA Team form to
get in touch with our Customer Service Team, who will be pleased to help; or
you can telephone us at 1-888-MY-FLAVIA. |
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| Q. |
How do I cancel my order? |
| A. |
We
offer a full satisfaction guarantee. You can cancel your order online by
contacting our Customer Service team using the Contact the FLAVIA Team form.
After delivery, we will refund the value of the goods returned to us. |
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| Q. |
How quickly will I receive my order? |
| A. |
Your
order will be shipped within 2 to 3 business days of order
confirmation and will be delivered to the address specified. Please allow 7-10
business days in total.
FLAVIA FUSION drinks station: Allow 4 business days for delivery. |
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| Q. |
What are your shipping charges? |
| A. |
For our
shipping charges please
click here. |
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| Q. |
Where are FLAVIA products available? |
| A. |
Currently,
FLAVIA products are sold in the United States, Canada, the United Kingdom,
France, Germany and Japan, and other countries in Europe. However the FLAVIA
FUSION drink station is only available in the United States and is only
approved for home use. |
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| Q. |
Can you deliver outside the UK and USA? |
| A. |
The
FLAVIA SB100 and Creation 400 Office Systems and drinks are available in many
European countries, and in Japan. You can purchase our products online from our
country specific web sites in the USA, UK and Japan. Each country specific site
only delivers orders within that country's borders. |
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| Q. |
Where can I buy the FLAVIA Creation 400 drinks
station? |
| A. |
The
FLAVIA Creation 400 is available for off-line purchase in the United States,
Canada, United Kingdom and Japan. Simply use our Contact the FLAVIA Team form and
we will get in touch with you immediately to arrange a no-obligation
demonstration in your office. |
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| Q. |
How do I return products? |
| A. |
Please
call our Customer Service Department at (888) 693-5284. Explain the reason for
the return and you will be given a return authorization number that should be
displayed on the outside of the box. We regret that we cannot accept returns on
any food product that has been used or opened. This includes coffee, tea, Choco
and any other consumables. |
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| Q. |
If I need to return my machine, how should it be
packaged? |
| A. |
Call
for a return authorization first. All water should be drained from the machine
before packaging. If possible, please retain original packaging for return use.
Otherwise, wrap it in a polythene liner and place in a cardboard carton at
least 2” (5cm) larger all around the drinks station. Pack all around the drinks
station with suitable filling material such as polystyrene pieces. FLAVIA
FUSION and SB100 drinks stations can be returned withinthe 30-day, money-back
guarantee period. The customer pays the freight to return the drinks station to
our warehouse. |
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