| Q. |
How do I get started with my FLAVIA FUSION drinks station? |
| A. |
This easy six-step guide will help you. Click here to view. |
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| Q. |
My FLAVIA FUSION drinks station is not working. What should I do? |
| A. |
During transit the Float Switch Assembly and Float Stopper may come loose inside the water reservoir. It can easily be slotted back in to place. Click here to see a detailed diagram.
Alternatively, there is a trouble-shooting section in our User Guide which is available online.
Click here to view.
If you are still unable to get going, please get in touch with our Customer Service Team using the Contact the FLAVIA Team form. |
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| Q. |
I have just bought my FLAVIA SB100 drinks station and have some questions? |
| A. |
How do I install my SB100? Click here.
My SB100 needs to be de-scaled. What should I do? Click here.
My SB100 is not working properly. What should I do? Click here.
For the full SB100 User Guide please click here. |
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| Q. |
What are the dimensions of the machines? |
| A. |
FLAVIA FUSION drinks station: Click here.
SB100 for offices with less than 25 people: Click here.
Creation 400 for larger offices of more than 25 people: Click here. |
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| Q. |
How quickly can I get a cup of FLAVIA tea or coffee? |
| A. |
In less than 30 seconds. |
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| Q. |
How long is the warranty on my FLAVIA drinks station? |
| A. |
The FLAVIA FUSION and the SB100 come with a one-year warranty which covers mechanical and electrical breakdown, excluding build-up of limescale. |
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| Q. |
Does the FLAVIA system require a lot of maintenance? |
| A. |
No. The state-of-the-art FLAVIA system, an innovation of Mars, Incorporated, is engineered for ease of use and unmatched reliability. With the self-contained Filterpack, there are no grounds to measure, filters to discard, or coffee pots to empty and clean, eliminating daily maintenance. This is different from most other one-cup systems. |
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| Q. |
How quickly does the FLAVIA FUSION heat up? |
| A. |
Four minutes. |
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| Q. |
Will my FLAVIA machine burn out if it runs dry? |
| A. |
No. |
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| Q. |
If my FLAVIA Creation 400 drinks station is unplumbed, how many drinks will it make before it needs to be refilled? |
| A. |
At least 12 drinks. |
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| Q. |
How many drinks does the FLAVIA FUSION drinks station make before
it needs to be refilled? |
| A. |
The tank holds just under 0.4 gallons of water. This should make at least 6 FLAVIA beverages on volume setting '4'. |
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| Q. |
How often does my FLAVIA machine need servicing? |
| A. |
FLAVIA systems are some of the most reliable beverage machines available. We recommend a de-scaling routine every six months and changing the carbon-activated filter regularly to keep your machine in tip-top condition. |
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| Q. |
I can see that my machine needs to be de-scaled. What should I do? |
| A. |
Simply follow the de-scale instructions for the FLAVIA FUSION drinks station by clicking here to view. For de-scaling instructions for the FLAVIA SB100, please contact Customer Service at (888) 693 5284. The SB100 de-scaling kit is available in the Accessories section of this web site. |
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| Q. |
I can see that the carbon-activated filter in my SB100 needs to be changed.
What should I do? |
| A. |
If you need assistance in changing your carbon-activated filter, contact our Technical Support staff at 1-888-693-5284. The carbon-activated filter is available in the Accessories section. |